VAES Consulting Latam is a customer experience, operational analysis, and service quality consulting firm. We specialize in evaluating real customer journeys, identifying service gaps, and providing actionable recommendations that improve satisfaction, efficiency, and business performance. Our team uses field research, mystery guest/mystery shopper evaluations, and strategic analysis to help organizations elevate their customer experience.
We work across industries, including hospitality, restaurants, retail, services, automotive, education, telecommunications, and more
Growth and Expansion Strategy
Strategic planning to scale operations, improve profitability, and identify new business opportunities.
Customer Experience
(CX)
End-to-end evaluation of the customer and guest journey, from digital to on-site interactions.
Business Plans & Feasibility Studies
Market analysis, financial projections, and strategic business plans for new or existing initiatives.
Anonymous evaluations to identify service gaps, operational inconsistencies, and improvement opportunities.
Insight-based studies to understand trends, competitive positioning, and customer expectations.
Behavior-based analysis to optimize messaging, service environments, and decision-making triggers.
Audit of digital presence, communication quality, brand alignment, and content effectiveness.
Customized workshops to strengthen service culture, operational consistency, and leadership alignment.
Independent, expert evaluation
Clear, actionable recommendations
Proven experience in Latin America
Quick turnaround and confidential insights
Let’s improve your customer experience and operational performance.
Phone: +506 8998-3779
Email: admin@vaesconsulting.lat